Privacy Policy

Last updated: April 23, 2026

1. Introduction

UniGen (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service — including our website at uni-gen.ai and our mobile application on iOS and Android.

UniGen is operated by Elevate Clothing & Accessories LLC, a company organized under the laws of Wyoming, United States, with its principal place of business at 30 N Gould St, Ste N, Sheridan, Wyoming 82801, United States.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account information: Email address, and any name or display information you choose to add to your profile
  • Payment information: Processed securely through Stripe. We do not store your full credit card number on our servers
  • Content you upload: Images you upload to the app as source material for video generation
  • Prompts you write: The text prompts you provide to describe desired motion in generated videos
  • Content you generate: Videos produced by our AI model using your inputs
  • Communications: Information you provide when contacting us for support, feedback, or legal requests

2.2 Information Collected Automatically

  • Device information: Device model, operating system and version, language, time zone, and app version
  • Usage data: Features used, screens visited, generation events, error events, and session duration
  • Log data: Timestamps, request details, and error traces stored in our server logs
  • Advertising identifiers: On iOS, the Identifier for Advertisers (IDFA) is collected only if you grant permission through the Apple App Tracking Transparency prompt. On Android, the Advertising ID is collected subject to Google Play policies. You can reset or limit these identifiers in your device settings.
  • Install attribution: When you install the app from one of our marketing links, our attribution provider (AppsFlyer) records the install source. This helps us understand which marketing channels bring users to UniGen.

2.3 Information We Do NOT Collect

  • We do not access your camera roll outside of images you explicitly pick
  • We do not access your location
  • We do not access your contacts, calendar, microphone, or other system resources
  • We do not place third-party advertising SDKs in the app
  • We do not sell your personal information to third parties (see Section 5)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process payments and manage subscriptions through Stripe
  • Generate videos based on your uploaded image and prompt
  • Communicate with you about your account, transactions, and service updates
  • Send marketing communications with your explicit consent (you can opt out at any time)
  • Detect, investigate, and prevent security incidents, abuse, and fraud
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze aggregate usage patterns to make product decisions

4. Payment Processing and Stripe

We use Stripe, Inc. (“Stripe”) to process payments. All payments happen on our website, not inside the mobile app. When you make a purchase:

  • What Stripe collects: Payment card number, billing address, and transaction details
  • What we receive: A transaction confirmation, the last four digits of the card, and your subscription status — not your full card details
  • Stripe’s privacy practices: Review https://stripe.com/privacy

5. Third-Party Service Providers

We share information only with service providers that help us operate UniGen. We do not sell your personal information.

5.1 Supabase

Authentication, user database, and session management. Your account record and session tokens are stored on Supabase’s infrastructure. Privacy policy: https://supabase.com/privacy.

5.2 Amazon Web Services (AWS)

Cloud storage for uploaded images and generated videos. Your content is encrypted in transit (TLS) and at rest on AWS S3. Privacy policy: https://aws.amazon.com/privacy/.

5.3 fal.ai

AI model provider for video generation. When you generate a video, we send your image URL and text prompt to fal.ai for processing. fal.ai processes the inputs to return a generated video and does not use your content to train their models for other customers. Privacy policy: https://fal.ai/privacy-policy.

5.4 Stripe

Payment processing. See Section 4.

5.5 AppsFlyer

Install attribution. AppsFlyer helps us understand which marketing channels bring users to UniGen. AppsFlyer collects device identifiers, install events, and in-app events you trigger. iOS users may opt out through the Apple App Tracking Transparency prompt on first launch. Privacy policy: https://www.appsflyer.com/legal/privacy-policy/.

5.6 PostHog

Product analytics. PostHog records anonymous usage events to help us improve the app. No payment card data, uploaded image content, or prompt text is sent to PostHog. Privacy policy: https://posthog.com/privacy.

5.7 Sentry

Crash and error reporting. When the app crashes or throws an error, Sentry receives a stack trace, device information, and a breadcrumb of the actions that led to the error. No uploaded images or prompt text is included. Privacy policy: https://sentry.io/privacy/.

If you are in the European Economic Area, United Kingdom, or Switzerland, our legal bases for processing your personal data are:

  • Contract performance: To provide the Service you signed up for
  • Legitimate interests: To secure the Service, detect fraud, and improve product quality
  • Consent: For marketing communications and advertising identifiers (you may withdraw consent at any time)
  • Legal obligation: To comply with applicable law

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured, portable format
  • Opt-out: Unsubscribe from marketing communications or opt out of the sale/sharing of personal information where applicable
  • Withdraw consent: Where we rely on consent, you may withdraw it at any time
  • Complaint: Lodge a complaint with a supervisory authority (EU/UK residents)

How to exercise your rights

  • Inside the app: Open Settings → Delete Account to permanently delete your account and associated data
  • By email: Send a request to hello@uni-gen.ai and we will respond within 30 days (or earlier where required by law)

8. Children’s Privacy

UniGen is not intended for children under 17. We do not knowingly collect personal information from children under 17. If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately at hello@uni-gen.ai and we will delete such information.

9. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information:

  • Encryption in transit using TLS
  • Encryption at rest for stored content on AWS S3
  • Secure authentication through Supabase with JWT-based sessions
  • Access controls limiting employee access to production data to only what is necessary
  • Regular security reviews and dependency updates
  • Secure payment processing via Stripe (we never handle raw card data)

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account:

  • Your user record, uploaded images, and generated videos are removed from our active database within 30 days
  • Backup snapshots containing your data are purged within 90 days on normal rotation
  • Certain records (such as payment transaction records required for tax and accounting) may be retained for up to 7 years as required by law
  • Anonymized analytics that cannot be linked to you may be retained indefinitely

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. Where we transfer data out of the EEA, UK, or Switzerland, we rely on the European Commission’s Standard Contractual Clauses or other legally recognized transfer mechanisms.

12. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and (where applicable) share
  • Delete personal information we collect
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Limit the use and disclosure of sensitive personal information

To exercise these rights, email hello@uni-gen.ai. We will not discriminate against you for exercising your rights.

13. Mobile App Permissions

The UniGen mobile app requests only the permissions it needs to function:

  • Photo library (read-only, scoped): Required to let you pick an image to use as the source for video generation. On iOS 14+ and Android 13+, you can grant access to only the specific images you select — full library access is not required.
  • Network access: Required to upload images, send prompts, and receive generated videos.
  • App Tracking Transparency (iOS only): We ask for permission to track for advertising attribution. You can decline, and the app will still function normally.

We do not request camera access, location, contacts, microphone, or any other sensitive permission in v1 of the app.

14. Cookies and Similar Technologies (Website)

The uni-gen.ai website is an informational studio site. It does not set third-party advertising cookies, analytics cookies, or tracking pixels. Any cookies set by the site are strictly essential for basic functionality (for example, remembering your dark-mode preference).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. For material changes, we will make reasonable efforts to notify you through email or an in-app notice before the changes take effect.

16. Contact Us

If you have questions or requests about this Privacy Policy or our data practices:

By using UniGen, you acknowledge that you have read and understood this Privacy Policy.